MANAGED SERVICES
Application Support and Management
Extended team to manage and support your business applications
Application Support and Management is a critical component of modern businesses and organizations that rely heavily on software applications to streamline their operations, serve customers, and achieve their strategic goals.
In today’s technology-driven world, where software applications have become the backbone of countless industries, ensuring their seamless operation is paramount. This is where Application Support and Management comes into play. This multifaceted discipline encompasses a range of activities aimed at maintaining, optimizing, and enhancing software applications to meet the evolving needs of businesses and users.
Business Cases
Troubleshooting and Issue Resolution
Software Bugs / Errors: Application Support teams diagnose and resolve software bugs,
errors, and glitches that can disrupt business operations.
Performance Degradation: They investigate and address performance issues that affect
application responsiveness and user experience.
Downtime Mitigation: Rapid response to unexpected outages or downtime events to
minimize business disruption.
Continuous Monitoring and Maintenance
Proactive Monitoring: Application Support teams continuously monitor applications to
detect issues before they impact users.
Patch Management: They apply patches, updates, and hotfixes to maintain application
security and stability.
Backup and Recovery: Regular data backups and disaster recovery plans are
implemented to safeguard critical data.
User Support and Training
Help Desk Services: Providing user support by addressing user queries, issues, and
training needs.
Level based support: Process oriented level (L1, L2, L3) based support for efficient
handling and quicker resolution.
User Feedback: Gathering user feedback to understand pain points and areas for
improvement.
Release Management
Application Updates: Coordinating the release of new features, enhancements, and
updates to improve user experiences and meet business needs.
Version Control: Managing multiple versions of an application to support different user.
Change Request Management
Application Enhancement: Enhancing the application / system through change request management.
End-of-Life and Migration
Application Retirement: When an application reaches its end of life, Application Support
teams manage the transition to newer solutions.
Migration: Planning and executing the migration of data and users to new applications
or platforms.
Vendor Relationship Management
Interacts with software vendors to address issues, request support, and ensure timely updates and patches.
Our Technology Partners
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Driving Factors
Enhanced
Application Reliability
By monitoring and addressing issues proactively, Application Support teams ensure that software applications run smoothly and reliably. This minimizes downtime, reduces disruptions to business operations, and enhances user satisfaction.
Improved
Performance
Application Support and Management teams optimize application performance, ensuring that applications respond quickly and efficiently to user requests. This translates into a better user experience and increased productivity.
Cost
Efficiency
Efficient resource allocation, license management, and automation of routine tasks lead to cost savings. Application Support helps organizations make the most of their technology investments while reducing operational expenses.
Faster Issue
Resolution
Application Support teams specialize in diagnosing and resolving issues quickly. This minimizes the impact of problems on business operations and reduces the time and effort required to address them.
Mitigated
Risk
Proactive monitoring and security measures reduce the risk of data breaches, data loss, and application downtime, safeguarding an organization’s reputation and customer trust.
Optimized
Resource Usage
Application Support and Management help organizations make the most of their hardware, network, and software resources, reducing wastage and improving overall efficiency.
What We Offer
We provide end to end maintenance and support services for your enterprise and business applications that includes break fix, enhancement, security, cost and performance monitoring. Our services include continuous review and implementation of security and best practices, application management, operations management, performance management, asset and configuration management and break fix support. We make sure that you are fully focused on your business without a single concern of IT.
Our Offerings
Support and Management
- Troubleshooting and resolving application issues / bugs / errors
- Enhancing the system through change request management
- Managing software updates and upgrades
- Monitoring and maintaining application uptime and performance
- Managing capacity and scalability
- Managing incident response and resolution
- Providing user support and training
- Managing user access and permissions
Our Offerings
Landing Zone – Design
- Conduct design workshops to present, discuss and explore initial cloud design proposals. The Design Workshops will align with the following 8 design areas of the Cloud Landing Zone:
- Billing and Cost Management
- Identity and access management
- Network topology and connectivity
- Resource organization
- Security
- Account Management
- Platform automation and DevOps
- Assist the customer in reaching design decisions for the implementation of the components under each design area, including Management Groups/Organisations hierarchy, Subscriptions, Naming and Tagging, Identity and Access Management, Network design, Security, Compliance, and Governance, BCDR and Automation.
- Capture additional design requirements that are iteratively inherited.
- Finalize the Cloud Landing Zone Design
Azure Landing Zone – Implementation
- Billing and Account management
- Define and configure IAM
- Multi-Factor Authentication
- Break-glass accounts
- Account level security and logging
- On-boarding as per the finalized billing model
- Identity and access management
- Implement hybrid identity for single sign-on
- Identity and Access for Platform Access
- Identity and Access for Landing Zones
- Resource organization
- Management Group hierarchy and subscription
- Organization Structure and Master Accounts
- Naming and Tagging Standards
- Resource Groups
- Network Topology and Connectivity
- Hub and Spoke network topology implementation.
- Connectivity with on-premises, using Express Route/Direct Connect or Site- to-site VPN
- Connectivity with all spoke’s networks in platform and application landing zones
- Security Groups
- User Defined Routes
- Security and Governance
- Default Security benchmark
- Cost Management and alerts
- Network security
- Cloud Security
- Platform automation and DevOps
- Infrastructure as Code
- Platform Automation
Our Approach
At Mismo Systems, we understand that time is of the essence in today’s fast-paced world. That’s why we have developed a streamlined and efficient approach to project delivery. Our agile methodologies and best practices enable us to optimize efficiency, minimize downtime, and ensure the timely completion of projects without compromising on quality.
Assessment
Design
Pilot
Deployment
Transition
Workplace productivity management
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Frequently Asked Questions
Application Support teams interact with third party software vendors to address issues, request support, and ensure timely updates and patches. This helps organizations maximize the value of their vendor relationships.
Application Support teams provide timely support, address user queries, and gather feedback. This leads to higher user satisfaction levels, as users experience fewer disruptions and receive prompt assistance.
Application Support teams analyze application data and performance metrics, providing valuable insights that inform strategic decisions. This helps organizations identify areas for improvement and innovation.
