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Managed Services

Cloud Management

Building and operating your own infrastructure on the cloud has never been easier. While the infrastructure is managed by Cloud Providers such as Microsoft or Amazon, Mismo Systems does the cloud management to make sure that you can focus completely on your work and core tasks leaving the burden of managing the end to end services to us. (Why do you need to move to the cloud? Read More)

Overview

  • Business Hours Remote Support
  • 24x7x365 emergency support
  • Regular Health and Performance Monitoring
  • Capacity Planning and Cost optimization
  • Cloud Change Management
  • Break-fix Support
  • Monthly health Reporting

Cloud Infra Management

Regular Monitoring of Cloud Environment

Cloud Infra Monitoring

Threat Monitoring

Alerting & Integrated Incident Management

Quick action and mitigation of complexities

Iaas Management

Configuration Management

Patch Management

DB Health Check & Performance Tuning

AD Health Check & Diagnostics

Network Configuration Management

Cloud Virtual Network Management

Connectivity, Express Route & VPN Management

Web Traffic Management

Third-Party Security Virtual Appliance Management

Security Management

System Threat Management

Web Application Firewall Management

Network Assessment

RBAC Security and Access Management

Azure Infrastructure Inputs

Azure Utilization Analysis & Optimization Services

Periodic Architecture Review

Infrastructure Modernization Guidance

Azure Change Management

Desktop as a Service Management

Mismo Virtual Desktop Management

Monitoring and Alerting

Permission and Access Management

Dashboards and Reporting

Management of devices, hosts, and sessions

Profiles and Office 365 containers management

Firewall Management

Monitoring and management of on-premises connectivity/VPN

Backup and Security Management

Break-fix

Management of Windows 10

Management of Windows Information Protection Policies

Management of Windows Autopilot

Management of windows defender

Management of Windows devices inventory

Mismo VDI Cost Management

Capacity Optimization and Auto Scaling

Automation, Matrices, and Dashboards

Change management to adopt business needs

Provisioning and De-provisioning

Account and Billing management

Mismo Service Desk

Business Hours Remote Support

24x7x365 emergency support

Draas Management

Mismo Service Desk

Business Hours Remote Support

24x7x365 emergency support

Mismo DR Management

Monthly Test Failovers

Live DR Drill

Fail-over and Fail-back

Break-fix Support

Mismo DR Cost Management

Health and Performance Monitoring

Azure Change Management

Capacity Planning and Cost optimization

Billing and Account Management

Baas Management

Mismo Service Desk

Business Hours Remote Support

24x7x365 emergency support

Mismo Backup Management

Backup Status Monitoring

Quarterly Backup Restoration Drill

Live Backup Assessment

Break-fix Support

Mismo DR Cost Management

Health and Performance Monitoring

Azure Change Management

Capacity Planning and Cost optimization

Billing and Account Management

Workplace

The Workplace Managed Service plan is designed to provide pro-active monitoring and support services that anticipate and prevent IT problems before they occur. The Service is built upon the successful installation and configuration of technologies that the Helpdesk Team and SME Team utilize to monitor and maintain critical technology systems. (Read:- How we implemented a modern workplace for a leading company.)

Scope Overview

  • Business Hours Remote Support
  • 24x7x365 emergency support
  • Regular Health and Performance Monitoring
  • Break-fix Support
  • Capacity Planning and Cost optimization
  • Billing and Account Management

Workplace Productivity Management

Microsoft 365 Tenant Management

Manage Licenses

Manage Azure AD

Manage SSO

Teams

Configuring External Communications

Configuring Channels

Configuring Guest Access

Sharepoint & Onedrive

Configuring Document Libraries

Configuring Sharing Policies

Configuring Permissions

Security Management

Configuring message encryption

E-discovery and legal hold

DLP configuration

Training and Review

One-hour training to users once in a quarter

Quarterly usage reporting and optimization

Quarterly review meetings

WORKPLACE SECURITY MANAGEMENT

Mobile Device Management

Managing device compliance

Management of Android and iOS Devices

Blocking access from unregistered devices

Management of policies as per BYOD and Corporate devices

Mobile Application Management

Management of App data protection policies

Access Rights policies management

Overseeing the company App data protection

Remote app Deployment

Azure Threat Protection

Management Email Attachment protection policies

Management of data storage policies

Management of Anti-phishing protection

Actions as per the Reports of ATP

Management of Windows 10

Management of Windows Information Protection Policies

Management of Windows Autopilot

Management of windows defender

Management of Windows devices inventory

Azure Information Protection

Management of data sensitivity

Management of Labels

Management of Data life cycle

Accessibility limitation policy creation and management

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