Privacy Policy

We are Mismo Systems Private Limited. We are committed to ensuring that the privacy of our clients, visitors, and other users of our website (located at https://mismosystems.com/) , operated by Mismo Systems or its affiliates or licensees is always respected and appropriately protected.

1. Your Information

1.1 The protection and security of your Personal Data and Usage Data is our top priority. This Policy discloses and explains how we collect, process, store, share and protect Personal Data, Usage Data, or any other data about you. This Policy does not apply to data we collect by other means (including offline) or from other sources, except as detailed here in this Policy.

1.2 This Policy explains what data of yours will be collected by Mismo Systems when you access or use our Services, how the data will be used, and how you can control the collection, correction, and/or deletion of data. Further, this policy also provides how you can access and update your Personal Data. We will not use or share your data with anyone except as described in this Privacy Policy. The use of data collected through our Website and other services shall be limited to the purposes under this Privacy Policy.

2. Collection, Storage and Processing of Personal Data

2.1 We may ask you to provide Personal Data when you access our Website, try to contact us, update your information, use our Services, make financial transaction, take part in our Surveys, subscribe to our newsletters or communicate with us in any other manner. Additionally, we may collect Usage Data that is generated during the usage of our Services.

2.2 The types of information we collect depends on how you interact with Mismo Systems.  If you only browse our webpages, we will have less Information about you than if you create an account, request for our newsletters, engage us for Services, or otherwise use our products or services.

2.3 Information collected during website browsing/use of Services (“Usage Data”)

2.3.1 We collect various types of information about your use of our website, including your search history, products you view, what you clicked on and other uses of our features, the amount of time you spend looking at different parts of our website, and inferences we draw about your preferences, such as a preference for information about a certain type of business

2.3.2 We collect some information about the browser and device you use, including the browser type and settings, device type and settings, operating system, unique identifiers, version of the operating system or app you are using, IP address, crash reports, system activity, and the date and time you visited Mismo Systems’s websites.

2.4 Cookies and related information:

2.4.1 Our Website creates and collects some types of cookies and related information, discussed below in Section 5 of this policy.

2.5 Information collected if you use our Services. The following are the types of Personal Data we collect (“Personal Data”)

2.5.1 If you register by filling a form, create an account, or sign up for insights or newsletters, we will collect all the information you enter, which may include your name, email address, address, telephone number, company, country of residence, and designation.

2.5.2 If you or your company engage us for our Services, or are considering a possible engagement, we will collect the information relating to you and your co-workers that is needed to prepare for, discuss, and perform the services, including the names, titles, email addresses, telephone numbers, and work addresses of you and any other people we will need to contact in connection with the services. We will collect commercial information, including information about the services you have chosen, and any additional information as needed for performance, invoicing, processing, and payment purposes.

2.5.3 If you or your company purchase our Services, or are considering a possible purchase we will collect commercial and financial information, including information about the products you have chosen and additional information as needed for performance, fulfillment, invoicing, processing, and payment purposes.

2.6 We collect and process Personal Data and Usage Data (collectively, as “Data”) for the purposes, as mentioned herein below:

(a) to provide the Services appropriately;

(b) to be able to reach out to you for new/ exclusive offers, announcements and relevant updates;

(c) to improvise the marketing strategies and tailor our Services according to your requirements and liking;

(d) to comply with any law enforcement or statutory requirements.

2.7 We may also use the Usage Data for the purpose of evaluating the reach of our Services, including the Website traffic and its sources, and bounce rates.

2.8 We utilize industry best practices to keep your data safe and secure. Adhering to ISO 27001 standards, we have implemented robust security measures including encryption, access controls, and regular auditing procedures. We are committed to being a trusted steward of any data you choose to share with us.

2.9 For the purpose of storage of your Data on our cloud, we use reputable third-party services such as Microsoft 365 and Zoho CRM

3. Role as a Data Fiduciary and Data Processor

3.1 We understand our obligations and duty to properly handle any Data collected from you for using our Services. As a data fiduciary, we are responsible for determining the purposes and means of processing the Data in alignment with relevant data protection regulations. As a data processor, we will process the data only for the purpose of adequately providing the Services and to comply with the statutory requirements.

3.2 For any queries regarding this Policy, including collection and processing of Data, we can be contacted by mail at A-35, Second Floor, Sector 2, Gautam Buddha Nagar, Noida, Uttar Pradesh- 201301; by phone at +911204978056 or by e-mail at info@mismosystems.com.

4. Users of Users Personal Information

4.1 We may collect, store and process certain Personal Data of Users-of-Users (“Users-of-Users Information”), solely on our User’s (such as but not limited to our clients and customers) behalf and at their direction.

4.2 For such purposes, Mismo Systems serves and shall be considered as a processor and not as the controller of such Users-of-Users Information (as such capitalized terms or any other analogous terms are used in connection with applicable privacy and data protection laws of all relevant jurisdictions).

4.3 The users controlling and operating the concerned services or websites shall be considered as the controllers of such Users-of-Users Information and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.

4.4 The processing of the Users-of-Users Information shall take place in accordance to the data processing addendum. Any transfer to and processing in a third country outside the India that does not ensure an adequate level of protection shall be conducted under an approved transfer mechanism, as detailed in the DPA.

4.5 If You are a visitor, user or customer of any of our users, please read the following: We have no direct relationship with users-of-users whose Personal Data they process. If You are a visitor, user or customer of any of our users, and would like to make any requests or queries regarding Your Personal Data, please contact such user(s) directly. For example, if You wish to request to access, correct, amend, or delete inaccurate Personal Data processed by Mismo Systems on behalf of its users, please direct your query to the relevant user (who is the controller of such data). If We are requested by our users to remove any Users-of-Users’ Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law. Unless otherwise instructed by our user.

4.6 The rights of users-of-users are governed solely by this Section 4 read with the DPA.

5. Legal Basis for Processing and your Rights

5.1 The legal basis for collection and processing of Data by us, shall be according to one of the following basis:

(a) your provided consent at the time of providing the Personal Data;

(b) for the purpose of providing Services

(c) for the purpose of executing a contractual arrangement with you; and

(d) it is in our legitimate interests to do so and not overridden by your rights (for example, in some cases for direct marketing, fraud prevention, network and data systems security, responding to your communications, the operation of networks of groups by the network administrators, and improving our Website);

(e) to protect your vital interests or those of another person;  

(d) comply with a legal requirement.

5.2 We would like to ensure that you are completely aware of all your data protection rights. Thereby every user is entitled to the following:

(a) Right to rectification – You have the right to request that we correct any data you believe is inaccurate. For the purpose of rectification, you shall provide us with the correct details. You also have the right to request that we complete the data you believe is incomplete.

(b) Right to be forgotten – You have the right to request that we erase your Personal Data after you stop accessing our Services.

(c) Right to restrict processing – You have the right to request that we restrict the processing of your Personal Data, under certain conditions.

(d) Right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

(e) Right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

5.3 The rights mentioned under Clause 5.2 are subjected to the statutory and judicial directions or requirements, including filing taxes and other compliance.

5.4 If you find any factual error in the Personal Data, we have procured from you, you can simply send us an email request at info@mismosystems.com for correction, and we will try to fix the error, as per your directions to correct the error. We are committed to protecting your privacy and hence we may take steps for the verification of your identity before giving access or making any changes to the pre-existing data. We do so strictly for security purposes.

6. Cookie Policy

6.1 We may use Cookies on our Website to provide seamless services by collecting Usage Data, including Website traffic, usability trends, including Internet Protocol (IP) address, browser type and version, operating system type and version, duration of your visit.

6.2 For the purpose of this Clause, “Cookie(s)” means small packets of information stored by the Website to provide seamless services.

6.3 Whenever you visit our Website, you will be prompted with a cookie banner. You shall always have the option to accept or decline Cookies. If you choose to decline usage of Cookies, we shall not use cookies to collect such data, as mentioned under Clause 6.1. However, such decline to use cookies may lead to certain limitation in our rendering of Services. If you accept to use Cookies, you also have the ability to later delete Cookies that you have accepted. If you choose to delete Cookies, any settings and preference controlled by these cookies will be deleted.

6.4 We may also use DART cookies to display advertisements on our Website. However, you shall have the right to decline the use of DART cookies by visiting the Google Ad and content network privacy policy at https://policies.google.com/technologies/ads.

7. Third Party Content, Products or Services

7.1 In order to provide certain services, we may utilize reputable third-party service providers, such as Amazon, Microsoft, Zoho, and Google. If any Personal Data is shared with such third-party service providers that are outside our direct oversight, you will be promptly notified with transparent disclosure and appropriate consent procedures prior to transfer data. Upon such transfer of Data, you acknowledge that you shall be governed by such third-party service provider’s privacy policy, and we shall not be held liable for any data breach or unauthorised processing by such third-party service providers.

7.2 We may use or advertise third-party products or services on our Website. We may also redirect you to such third-party websites in the event you show any interest by clicking on such advertisements or products or services. Please note that upon such redirection this Policy shall cease to apply.

7.3 In the event you choose to leave our Website or use any third-party product or services, you are hereby advised to analyse their privacy policy. You acknowledge that we shall under no circumstances be held responsible for collecting or processing any Personal Data that you provide or is collected by such third-party websites.

8. Your Consent

8.1 By accessing our Services, or communicating with us, you acknowledge that you have thoroughly read this Policy and have understood the terms and conditions as stated herein.

8.2 By consenting to this Policy, you acknowledge that you have granted us the right to collect, transfer, store, or process the Data, in accordance with the terms and conditions of this Policy. However, you shall retain the right to withdraw consent for the collection or processing of Data by sending an email to info@mismosystems.com. Upon receipt of such request from you, we shall make every endeavor to delete or anonymize the data within 72 hours.

9. Data Breach

9.1 Protecting Data is our top priority and we have deployed state of the art form of data protection mechanisms. However, in the event that Personal Data is compromised due to data breach, we shall:

(a) promptly notify the Supervisory Authority in compliance with the applicable law;

(b) take all the necessary steps to contain that breach;

(c) notify you in case any of your Data has been compromised or is under the risk of being compromised.

10. Governing Law and Jurisdiction

10.1 This Policy is published and shall be governed by and construed in accordance with the applicable laws of India, as amended from time to time, without reference to conflict of laws principles. The courts in New Delhi, shall have the exclusive jurisdiction to determine any disputes arising in relation to or under this Policy.

11. Amendment

11.1 From time to time, we may update this Policy to reflect changes to our data collecting, handling and processing practices. Prior to making any changes to this Policy, we shall not be obligated to take your consent or acknowledge your views.

11.2 Any change to this Policy will be effective immediately upon posting on the Website or on such date as decided by us solely.

11.3 If we make any material changes to this Policy, we will notify You by email (sent to the e-mail address specified in Your account) or by means of a notice on the Website prior to the change becoming effective. We encourage You to periodically review this page for the latest data on our privacy practices.

12. Children’s Data

12.1 Protection of children is of utmost importance and make every endeavor to prevent collection and storage of any children data. We encourage parents and guardians to observe, participate in, and/or monitor and guide their wards’ online activity. Mismo Systems does not knowingly collect any Personal Data from children under the age of eighteen (18) years.

If you think that your child has provided any kind of data on our website, we strongly encourage you to contact us immediately at info@mismosystems.com and we will do our best efforts to promptly remove such data from our records.

13. Opt Out

13.1 If you wish to opt out from receiving non-essential communications such as promotional and marketing-related information regarding our Services, please send us an email at info@mismosystems.com. Upon receipt of an email from you to opt out, we shall take every endeavor to delete your name from the mailing list within our database.

14. Grievance Redressal

For any queries or concerns, and to exercise any of your rights, as mentioned under Clause 5.2, email us at info@mismosystems.com or reach out to our Data Protection Officer (DPO):

DPO Name: Mohit Narang

DPO Email Address: mohit.narang@mismosystems.com